Troubleshooting & Technical Support

Abnormal platform vitals? We have you covered

• Why are the cases locked? How do I unlock cases?
• I am having difficulties starting or resuming my case
• I cannot see the cases assigned to me
• I can only complete history taking on a case
• I forgot or need to change my password
• I cannot log into my CyberPatient account
• How do I access technical support on the CyberPatient Platform?
• Optimal browsing connections
• I did not receive an activation link to my CyberPatient account
• I cannot write/edit anything in the Patient Chart