Troubleshooting & Technical Support
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      I am having difficulties starting or resuming my case

      Steps to troubleshoot when a case is unresponsive or has a "code blue"

      Premium Student, Free Student (1000 × 50 px) (50 × 50 px) (150 × 40 px) (1500 × 400 px) (6) - Edited
      1. Firstly, start by refreshing the page.
      2. If it still doesn’t work, restart the case.
      3. Still no luck? Clear the cache.
        • Copy and paste "chrome://settings/clearBrowserData" into your Chrome browser and check the box for Cached images and files > Clear data.

      Untitled design (74)

      4.   Or, use an incognito browser.


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